Grievance Redressal
Last Updated: August 11, 2026
1. Our Commitment
At Bhukkadh, we strive to provide the best possible experience for our customers, restaurant partners, and delivery partners. We understand that issues may arise, and we have established a robust grievance redressal mechanism to ensure your concerns are addressed promptly and fairly.
2. How to Raise a Concern
If you have a complaint or grievance regarding any aspect of our service, please follow these steps:
- Level 1 (Customer Support): The fastest way to resolve an issue is through our 24/7 in-app chat support or by emailing support@bhukkadh.com.
- Level 2 (Escalation): If your issue remains unresolved after 48 hours, you can escalate it to our Grievance Officer using the contact details provided below.
3. Grievance Officer Details
In accordance with the Information Technology Act, 2000 and rules made there under, the name and contact details of the Grievance Officer are provided below:
Mr. Rahul Sharma
Chief Grievance Officer
123 Tech Park, Sector 45
Gurugram, Haryana 122003, India
4. Resolution Timeframe
We aim to acknowledge all grievances within 24 hours of receipt. Our Grievance Officer will investigate the matter and aim to resolve it within 15 days from the date of receipt, as mandated by applicable laws.