Privacy Policy

1. Introduction

Welcome to Bhukkadh ("Bhukkadh", "we", "us", or "our"), a brand owned and operated by Hindustaan Innovations Pvt. Ltd.

We respect your privacy and are committed to protecting the personal information and other information that you provide to us or that we collect when you use our services.

This Privacy Policy explains how we collect, use, store, process, share, and protect your information when you:

• Visit the Bhukkadh website;
• Use any of our 3 ecosystem applications: Bhukkadh (Customer), Bhukkadh Partner (Restaurant), or Bhukkadh Rider (Delivery);
• Create or manage a Bhukkadh account;
• Place, prepare, or deliver orders through the Platform; or
• Otherwise interact with our food ordering, delivery, payment, and related technology services.

By accessing or using Bhukkadh, you acknowledge that your information may be collected and processed in accordance with this Privacy Policy and applicable laws.

This Privacy Policy should be read together with our Terms of Service and other policies made available on the Platform.

2. Information We Collect

We collect information that is reasonably necessary to provide, operate, secure, improve, and support our Platform and services.

3. Order and Transaction Information

When you place an order, we may collect information relating to the transaction, including:

• Restaurant or vendor selected;
• Food and beverage items ordered;
• Item quantities;
• Order value;
• Applicable taxes and charges;
• Delivery or pickup details;
• Order instructions;
• Order status;
• Cancellation information;
• Refund information; and
• Transaction and payment status.

We maintain transaction-related information to process and fulfil orders, provide customer support, manage refunds, prevent fraud, and comply with applicable legal and accounting obligations.

4. Payment Information

Payments made through Bhukkadh may be processed through authorized third-party payment aggregators and payment service providers, including Razorpay, where applicable.

Depending on the payment method used, payment processing may involve:

• UPI;
• Credit Cards;
• Debit Cards;
• Net Banking;
• Authorized Digital Wallets; or
• Other payment methods made available on the Platform.

Bhukkadh does not intentionally store sensitive authentication information such as complete card numbers, CVVs, UPI PINs, or banking passwords on its own servers.

Payment information required to complete a transaction is processed by the applicable payment service provider in accordance with its own security standards and privacy practices.

We may receive limited transaction information, such as:

• Payment status;
• Transaction reference or payment identifier;
• Payment amount;
• Payment method;
• Refund status; and
• Other information necessary to reconcile and manage transactions.

5. Device and Technical Information

When you access or use Bhukkadh, we may automatically collect certain technical information, including:

• IP address;
• Device type and model;
• Device operating system;
• App version;
• Browser type;
• Device identifiers, where applicable;
• Network and connection information;
• Log data;
• Error and crash information; and
• General interaction and usage information.

We use this information to maintain Platform security, diagnose technical problems, improve performance, detect fraud, and enhance the user experience.

6. Information You Provide Voluntarily

You may voluntarily provide additional information when you:

• Contact customer support;
• Submit a complaint or feedback;
• Communicate with us through email, phone, chat, or other channels;
• Submit ratings or reviews;
• Respond to surveys; or
• Participate in promotions or other activities.

Any information voluntarily provided by you may be processed to respond to your request and improve our services.

7. How We Use Your Information

We may use your information for the following purposes:

8. Information We Share

We do not sell your personal information as a standalone commercial product. We may share information only where necessary to operate and provide our services, including with the following categories of recipients:

9. Location Data and Delivery Tracking

Bhukkadh may use location information to support location-based services:

• For Customers: Identify nearby restaurants, suggest or validate delivery addresses, determine serviceability, calculate delivery estimates, and display live order tracking where available.
• For Delivery Partners: Navigate to Restaurant Partner and customer delivery locations during active delivery operations, provide live order tracking, improve dispatch coordination, and verify delivery activity.

Location collection depends on permissions granted through the relevant device and operating system.

10. Cookies and Similar Technologies

Our website and certain Platform services may use cookies and similar technologies to improve functionality and user experience, including:

• Maintaining login sessions;
• Remembering user preferences;
• Understanding website usage;
• Improving Platform performance;
• Detecting technical issues; and
• Protecting against fraudulent activity.

You may manage or disable certain cookies through your browser settings. However, disabling essential cookies may affect the functionality of the Platform.

11. Data Security

We implement reasonable administrative, technical, and organizational measures designed to protect information against unauthorized access, loss, misuse, alteration, or disclosure, including:

• Encryption of data in transit using secure communication protocols (TLS/SSL);
• Access controls and authentication mechanisms;
• Restricted access to systems and data;
• Security monitoring and audits; and
• Secure third-party service providers and infrastructure.

However, no method of electronic transmission or storage is completely secure. While we take reasonable steps to protect your information, we cannot guarantee absolute security.

You are also responsible for protecting your account credentials and should not share OTPs, passwords, or authentication codes with unauthorized persons.

12. Data Retention

We retain personal information for as long as reasonably necessary to:

• Provide and maintain our services;
• Complete transactions and fulfil orders;
• Provide customer support;
• Process refunds;
• Resolve disputes;
• Prevent fraud;
• Maintain required business records; and
• Comply with applicable legal, tax, accounting, and regulatory obligations.

When information is no longer required for these purposes, we may delete, anonymize, or securely retain it where required or permitted by law.

13. Your Rights and Choices

Subject to applicable law, you may have the right to:

• Access certain personal information associated with your account;
• Correct or update inaccurate information;
• Update your delivery addresses and profile information;
• Manage certain communication preferences;
• Withdraw permissions granted through your device settings;
• Request account deletion; and
• Contact us regarding questions or concerns about your information.

Some information may be retained after account deletion where necessary for legal compliance, fraud prevention, dispute resolution, transaction records, or other legitimate purposes permitted or required by applicable law.

14. Account and Personal Data Deletion

You may request deletion of your Bhukkadh account and associated personal information through the available account settings or by contacting us through our designated account deletion process.

You may also request deletion through the Delete Account page available on the Platform.

Upon receiving a valid deletion request, we will review and process the request in accordance with applicable law and our legitimate legal and operational obligations.

Certain information may need to be retained for a limited period for purposes such as:

• Legal compliance;
• Tax and accounting requirements;
• Fraud prevention;
• Transaction reconciliation;
• Dispute resolution; and
• Enforcement of our Terms and policies.

Where applicable, retained information will be restricted to the extent reasonably necessary.

15. Children's Privacy

Bhukkadh is not intended to be independently used by children who are not legally permitted to enter into contracts under applicable law.

If a person below the applicable legal age uses the Platform, such use should be with the involvement and consent of a parent or legal guardian where required by law.

If we become aware that personal information has been improperly collected in violation of applicable law, we may take reasonable steps to delete or restrict such information.

16. Third-Party Links and Services

The Platform may contain links to or integrations with third-party websites, services, payment providers, maps, or other technology platforms.

This Privacy Policy applies only to information processed by or on behalf of Bhukkadh.

Third-party services may have their own privacy policies and terms. We encourage you to review the policies of relevant third-party services before providing information to them.

Bhukkadh is not responsible for the privacy practices of independent third parties.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

• Our services;
• Technology;
• Business practices;
• Legal or regulatory requirements; or
• Other operational requirements.

When we make material changes, we may provide notice through the Platform, by email, through notifications, or by updating the "Last Updated" date at the top of this Privacy Policy. Your continued use of the Platform after the updated Privacy Policy becomes effective will be subject to the revised policy.

18. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, you may contact us at:

19. Grievance and Privacy Concerns

If you have a grievance, complaint, or concern relating to your personal information or the processing of information through the Platform, you may contact us using the details provided above.

Privacy-related grievances and requests will be reviewed and addressed in accordance with applicable laws and our Grievance Redressal Mechanism.

We may request reasonable information to verify your identity before processing certain privacy-related requests.