Cancellation & Refund Policy

1. Order Cancellations

We understand that plans can change. Here is our policy regarding order cancellations:

• Before Restaurant Acceptance: You may cancel your order for a full refund at any time before the restaurant has accepted and started preparing your order.
• After Restaurant Acceptance: Once the restaurant has accepted the order and started preparation, cancellations are generally not permitted, and you may be charged up to the full amount of the order.

2. Refunds for Missing or Incorrect Items

If you receive an order with missing items, incorrect items, or items that are completely different from what you ordered, please contact our support team within 24 hours of delivery. We will investigate the issue and, if verified, provide a partial or full refund to your original payment method or Bhukkadh wallet.

3. Quality Issues

If you are dissatisfied with the quality of your food (e.g., undercooked, spoiled), please reach out to us immediately with photographic evidence. While taste preferences are subjective and generally not eligible for refunds, we take food safety and objective quality issues very seriously.

4. Processing Time

Approved refunds will be processed immediately on our end. However, depending on your bank or payment provider, it may take 5-7 business days for the funds to reflect in your account.

5. Non-Refundable Scenarios

• If the delivery partner was unable to contact you at the time of delivery after multiple attempts.
• If you provided an incorrect or incomplete delivery address.
• If you cancel the order after the restaurant has prepared the food.